Refund policy

At Jharokha Exclusive, we take great pride in offering high-quality imitation jewelry and strive to provide an exceptional shopping experience. Each order is thoroughly checked for quality and is only shipped in perfect condition. However, due to the nature of our products and as a small business, we have a No Return/No Exchange Policy. Please review the details below before making your purchase.

1. No Returns or Exchanges

• All sales are final. We do not accept returns or exchanges on any items once an order has been placed, including during promotions or sales events.
• Customized or personalized jewelry is non-returnable and non-exchangeable.

2. Exceptions to the Policy

• Damaged or Defective Items: In the rare event that you receive a defective or damaged item, please contact our customer service team within 2 days of receiving your order. You will need to provide photographic evidence of the damage or defect.
• Incorrect Items: In the rare event that you receive the wrong product, we will assist you with a replacement or refund for the incorrect item. Please notify us within 2 days of delivery with your order details and photos of the item received and we will evaluate the issue and make it right.

3. How to Report a Problem

• Email us at: info@jharokhaexclusive.com